Complaints Policy
Last updated: September 17, 2026
Our Standard
Dallas Metal Roof & Storm Restoration is committed to a respectful, transparent matching experience for homeowners and a fair process for the contractors in our network. We take every complaint seriously and treat it as an opportunity to improve.
About Our Role
We are a referral service, not a roofing contractor. If your complaint is about the quality, timeliness, or workmanship of roofing work, it concerns the independent contractor who performed that work. We will help you raise the issue with that contractor, but the contractor is responsible for resolving workmanship concerns under the terms of your agreement with them.
How to Submit a Complaint
You may submit a complaint by phone at (214) 555-0100, through our Contact page, or by email. Please include your name, contact information, the property address, the contractor involved (if any), and a clear description of the issue.
Acknowledgement
We acknowledge all complaints within two business days of receipt. A member of our team will be assigned to review your concern.
Investigation & Response
We investigate each complaint thoroughly and respond in writing with our findings and any proposed resolution within ten business days where reasonably possible. Complex matters may require additional time, in which case we will keep you informed of progress.
Resolution
Where a complaint relates to a contractor in our network, we will review the matter against our network standards and may take action up to and including removal of the contractor from our network. Where a complaint relates to workmanship, we will help you raise it with the contractor, who is responsible for remedying any deficiency covered by their warranty or your agreement.
Escalation
If you are not satisfied with our response, or if your complaint concerns work performed by an independent contractor, you may also escalate to the appropriate state consumer protection agency or the Texas Department of Licensing and Regulation. We will provide reasonable cooperation in any such process.
Contact
To submit or follow up on a complaint, contact us at (214) 555-0100 or through our Contact page.
Questions about this policy?
We're happy to walk you through anything in plain language.